Privacy policy.

Privacy Policy for Home. Chiropractic Studio

Effective Date: April 7, 2025

At Home. Chiropractic Studio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as relevant laws under New South Wales (NSW) legislation. As a fully digital practice using PracticeHub as our software provider, and third-party services like Meta Advertising, Mailchimp, and Stripe, we take all necessary steps to ensure your data is securely managed.

1. Collection of Personal Information

We collect personal information digitally as part of providing chiropractic services. The information we collect includes, but is not limited to:

  • Full name, address, contact details, and date of birth

  • Health and medical history, including treatment records

  • Medicare and private health insurance details

  • Payment and billing information

  • Referrals from other healthcare providers

  • Other relevant information related to your care

All data is securely stored in PracticeHub, our cloud-based practice management software, which helps us maintain accurate, confidential, and accessible health records. We collect this information directly from you, from third-party sources (such as healthcare providers or insurance companies), or via our digital communication channels (e.g., online appointment bookings, email, or website forms).

2. Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

  • Providing chiropractic services and care

  • Managing appointments, billing, and payments through PracticeHub and Stripe

  • Communicating with you about your health and treatment via secure digital communication methods, including Mailchimp

  • Advertising our services via Meta Advertising

  • Compliance with legal and regulatory obligations

  • Quality assurance and improvement of services

  • Research and training (with your consent)

As a fully digital practice, we rely on PracticeHub to help streamline and securely manage your health information. This allows us to provide timely and efficient care while ensuring the confidentiality of your data.

3. Use and Disclosure of Personal Information

We will only use or disclose your personal information in accordance with the Privacy Act 1988 and the APPs. This includes:

  • Sharing your information with healthcare providers involved in your treatment, including medical specialists or other practitioners.

  • Providing information to health insurers for billing or claims purposes.

  • Disclosure to government agencies when required by law or regulation (e.g., Medicare, NSW Health, or other regulatory bodies).

  • Sharing information with Meta Advertising for advertising purposes, Mailchimp for email marketing, and Stripe for payment processing, as described below.

We use PracticeHub to manage and store your health information, ensuring that any disclosures are made securely and in compliance with privacy laws. We will seek your consent before disclosing any personal information to third parties, unless otherwise required by law.

4. Third-Party Services

Meta Advertising (Facebook)

We use Meta Advertising to advertise and promote our chiropractic services. As part of this process, we may collect and share certain personal information with Meta to target our ads more effectively. This includes:

  • Demographic Information (e.g., age, gender, location) and interests based on your interactions with our social media pages or website.

  • Activity Data, such as your engagement with our ads or posts, or actions taken on our website after clicking on an ad.

Meta uses this data in accordance with its own privacy policy. If you wish to opt-out of targeted ads on Meta platforms, you can adjust your ad preferences through your account settings.

Mailchimp (Email Communication)

We use Mailchimp to manage our email communications, such as newsletters, updates, appointment reminders, and promotional offers. When you subscribe to receive these communications, we collect your email address, name, and other contact information, which is securely stored in Mailchimp's database.

  • Mailchimp may use this information for email distribution and analytics (such as tracking opens and clicks).

  • You may opt out of receiving email communications from us at any time by clicking the "unsubscribe" link in any email you receive from us.

For more information about Mailchimp's privacy practices, please review their privacy policy.

Stripe (Payment Processing)

We use Stripe to process payments for services provided at our practice. Stripe is a third-party payment processor, and when you make payments, your payment details (such as credit card or bank account information) are handled securely by Stripe.

  • Stripe stores and processes your payment information in compliance with the highest security standards, including PCI-DSS (Payment Card Industry Data Security Standard).

  • We do not store sensitive payment information in our systems; all financial transactions are processed via Stripe.

  • For more information on how Stripe handles payment data, please refer to Stripe's privacy policy.

5. Security of Personal Information

We take reasonable steps to ensure that your personal information is secure from unauthorized access, modification, or disclosure. As a digital practice, we use a combination of technical and organizational measures to protect your information, including:

  • PracticeHub's cloud-based platform, which employs encryption and secure data storage methods.

  • Strong password protocols for all staff accessing patient information.

  • Regular software updates to ensure data security.

  • Two-factor authentication and other digital security measures where appropriate.

However, no data transmission over the internet or electronic storage method can be guaranteed as 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If the information is inaccurate or incomplete, you may request that it be corrected.

You can request access or correction of your personal information stored within PracticeHub by contacting us directly. We will respond to your request in a timely manner.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once this retention period has passed, we will securely delete or anonymize your personal information in accordance with best practices and the requirements of PracticeHub, Mailchimp, and Stripe.

8. Your Rights Under Australian and NSW Law

Under the Privacy Act 1988 (Cth) and applicable NSW privacy laws, you have the following rights regarding your personal information:

  • Right to Access: You can request access to your personal information.

  • Right to Correction: You can request that any incorrect information be updated or corrected.

  • Right to Complaints: If you believe your privacy rights have been violated, you can lodge a complaint with us, and we will address it. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.

9. Cookies and Website Data

If you visit our website, we may use cookies to improve your experience. Cookies are small text files placed on your device that help us analyze web traffic and provide you with a better experience. You can disable cookies in your browser settings if you do not wish to accept them.

Our website also integrates with PracticeHub for booking appointments and handling communications. If you make a booking or communication through our website, your information will be securely stored in PracticeHub's platform.

We may also use Meta's and other advertising technologies that rely on cookies to provide targeted advertisements based on your interactions with our online presence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or updates to the third-party services we use, including PracticeHub, Meta Advertising, Mailchimp, and Stripe. We will notify you of any significant changes by posting the updated policy on our website or informing you directly. The updated policy will be effective from the date it is posted.

11. Contact Information

If you have any questions or concerns about your privacy, or if you wish to access or correct your personal information, please contact us:

Home. Chiropractic Studio
160-162 Hargrave Street
Paddington, NSW, 2021
Phone: +61404121361
Email: hello@home-chiro.net

For complaints related to privacy, please contact us directly, and we will work to resolve the issue in accordance with the Privacy Act 1988 and NSW privacy laws.